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Read MoreImportant update of JA Page Builder server issue
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Dear valued customers, We are very sorry about the inconvenience you got with the JA Page builder in
Dear valued customers,
We are very sorry about the inconvenience you got with the JA Page builder in the last 3 days. We would like the give you the details of the issue and what we can do for you.
During the recent server update, the system admin accidentally deleted the JA Page Builder database without backup. And users could not edit pages or create new pages.
The server works now
You can create new page with the page builder and edit it with the builder tool. But with the pages you built before, you can not edit with the builder tool, you can edit the content in the database (recommended for developers - check the guide in the second section).
Do not edit your pages you created before October 8th
Since the JA Page Builder database lost, your page structure stored in JA Page builder database can not be restored. When you edit the page you created before October 8th, you will see the blank page, do not save it, otherwise, your data will be lost.