Everyone has an opinion-and when a customer is hidden behind the safety of a screen, mud can fly. No matter how hard you try to please everyone, it just won’t happen. There is, however, a simple way to identify the type of complainer you have, and an easy, clear way to deal with them. www.pardot.com has created an infographic entitled “How to Deal with Social Media Complainers”, giving you an outline for the five types of social media complainers and how to appease them. Let’s take a look! The first type of customer in this infographic is the meek customer. This customer may have just been pushed over the edge after a hard day at work, or had a sour run-in with a customer service rep. This customer just needs to be heard, and a simple “I’m sorry” will usually patch things up. The aggressive customer is a doozy. This customer is just generally unhappy, and uses your social media accounts as their personal venting space. How do you deal with this? By taking it to a personal level through direct messaging. Agree that the problem exists, and detail how you will fix it. There are three other types of customers outlined in this infographic, such as the high-roller customer, opportunist customer, and the chronic complainer. Each customer type has a clear modus operandi, a chart that details how easy this type of customer is to appease, and clear directions on how to deal with them. Feel free to comment, like, and share this infographic from www.pardot.com entitled “How to Deal with Social Media Complainers”.
Viral In Nature Inc. is an award winning Social Media Management and Crisis Communication firm located in Calgary, Alberta. We offer award winning social media management, consulting and training. We are also highly experienced in Crisis Communication.